(JRAM Asia, Ortigas – January 6, 2022)
On January 6, 2022, the JRAM IT Services released a special memo to direct all service requests to the IT Services Request Form, and formally launching the system across Dubbed the ITSR, the service is for an orderly queueing service ensure that everyone in JRAM will be served accordingly and efficiently.
The ITSR link is found here: https://jram.church/itsr.
The JRAM IT Services would like to uphold its department value to “…rendering service with a good will as to the Lord and not to man,” (Eph. 6:7 ESV), and would like to give its utmost support and service to the welfare of all JRAM members’ IT related concerns.
Frequently Asked Questions
What if my concern is not found among the categories in the ITSR?
For IT concerns not found among the listed categories, please follow through the following instruction step-by-step. You may check the box as you progress to keep track of which screen/and step you are at the moment.
Go to the ITSR main page (https://jram.church/itsr).
Click the Submit a ticket selection.
Select JRAM IT Support.
Complete the required details.
Under the Subject section, select “Not listed, Other.”.
Then proceed normally as you would submit a regular ticket.
Am I Impacted?
Yes, for JRAM Google Account users.
What if I have a question/inquiry regarding my concern, what can I do?
JRAM IT Services welcomes questions and inquiries. This helps us connect better to resolve your concern. In this way, we can study better the problem and prepare a feasible corrective action based on JRAM User perspectives. In this way, JRAM Users are also contributing to help the community.
For questions or inquiries (only), please send a direct email to the contact email of the JRAM IT Services.
What else can I do with the ITSR?
As of January 7, 2022, This system has three (3) major functions:
- Submit a Ticket
- View existing tickets (if you have a previously open ticket)
- Knowledgebase
Please feel free to explore these functionalities and be familiarized to the system.
